Cyber Risk Quantification
October 13, 2023
When cybercrime hits, most people don’t know where to turn. In this episode of The SafeHouse Podcast, Jeff Edwards sits down with Charlotte Hooper, Co-Founder and Head of Operations at The Cyber Helpline, a nonprofit providing free, human-led support to victims of cybercrime in the UK, US, and beyond.
Charlotte shares how a deeply personal experience with cyberstalking led her from policing into building one of the most practical cyber victim support models in operation today. We unpack how The Cyber Helpline handles more than 600 cases a month across 50+ categories of cybercrime using a mix of self-help tools, machine learning, and a global volunteer network.
What we cover:
• What actually happens after someone realizes they’ve been hacked, scammed, or stalked
• Why most victims fall through the cracks of law enforcement and insurers
• How a volunteer-driven model can scale without losing empathy or accuracy
• Where AI and chatbots help and where they absolutely don’t
• The fastest-growing cyber threats targeting individuals and small organizations
• What “cyber victim support done right” should look like in the next five years
This is a grounded, honest conversation about cybercrime at the human level and what it really takes to help people recover when prevention fails. If you work in cybersecurity, insurance, IT, incident response, or simply want to understand the reality victims face, this episode is worth your time.
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